Shipping Policy
How much is shipping?
We offer free ground shipping on orders over $99.00 delivered to the continental U.S.
What shipping methods do you offer?
Orders ship within the continental U.S. via ground shipping.
Do you have a minimum order?
No.
Do you offer rush shipping?
At Westin, we understand your want your parts fast. Every order gets priority processing and is shipped from one of our warehouses in your region. When you order from WestinAutomotive.com, you will most likely receive your order within 3-5 days or purchase.
How long does it take to process and ship my order?
In stock orders ship generally within 1-2 business days. Smaller items typically arrive in 3-5 days; larger items that are shipped LTL take 7-10 days. Every order gets priority processing and is shipped from one of our warehouses in your region. We'll send a tracking number to your email as soon as we have it.
Where are you located? How long does shipping take?
We’re headquartered in San Dimas, California. Westin Automotive is proud to have our manufacturing, engineering R&D, and warehouse facilities right next to our headquarters. We also have expansive warehouse facilities in Minnesota and Texas. In stock orders ship generally within 1-2 business days from the warehouse closest to your location. Most deliveries arrive within 3-5 business days.
Will you provide tracking information?
Of course! We will email you tracking information when your order ships.
If I pay by credit card, will you charge my card once the item has shipped?
We’ll charge the card at the time the order is placed. This method offers a layer of security, as it means Westin Automotive does not store any credit card information.
If I ordered a part that’s out of stock, when will it ship?
In the rare case of a part or accessory backorder, our friendly team at WestinAutomotive.com will contact you and do everything to ship your order as soon as possible. We'll send a tracking number to your email as soon as we have the part shipped.
Can you ship my order to multiple addresses?
No.
Do you ship to AK, HI, and US territories?
No. At this time, we only ship in the continental U.S.
Do you ship to PO Boxes or APOs/FPOs?
No. We only ship to street addresses within the continental U.S.
Do you ship internationally?
Sorry, we do not ship internationally. We currently only ship products in the United States.
Do you ship hazardous items?
Yes. Any items identified as hazardous are shipped via ground.
What happens if you ship the wrong part?
We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.
How can I be sure you’re shipping me parts that will fit my vehicle?
Use our Year-Make-Model lookup tool and/or product page selection tool to find parts and accessories for your vehicle. We include fitment information in each product description, Westin Automotive product descriptions will usually mention if drilling or other modifications need to be done during installation, and an installation PDF is often downable from the product page. If you are not sure about fitment, please call our knowledgeable support team at (800) 345-8476. We’re happy to help you.
What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. You can start the process by contacting us to request an RMA.
What happens if the part is damaged during shipping?
Please inspect your package for damage. Keep the damaged package and damaged part and take photos. Please contact us right away (800) 345-8476, so we can begin a claims process with the shipping company and get you a replacement part.
Can I change where you send my shipment?
No. If a purchase has shipped, it will be difficult to make a change. If you have a unique situation, please contact us at (800) 345-8476 to discuss.
What if I never receive an order?
Please refer to the tracking information we emailed you when the package shipped. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft. Many carriers are taking a pictures of the delivery, so claims made that a package was not delivered or lost are reducing dramatically and carriers are not responsible. Packages that are stolen AFTER delivery are not considered lost or damaged. To protect yourself from theft, be sure to be available to receive your goods as soon as possible!
What happens if I refuse the shipment?
Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you receive a damaged package, promptly call us then the shipping / courier company to start the claims process.